Accessibility at Storage Tokyngton
Storage Tokyngton is committed to providing an accessible and user-friendly experience for all visitors, customers, and staff. We aim to ensure that everyone can access information about our storage services in the Tokyngton area, use our online tools, and communicate with us without barriers, regardless of ability, technology, or environment.
Our goal is to make our digital services and information about our accessible storage in Tokyngton compliant with the Web Content Accessibility Guidelines, known as WCAG 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with disabilities and more user friendly for everyone.
Our Accessibility Standards and Approach
We are working towards full WCAG 2.1 AA compliance across our main website, customer account areas, and key information pages. This includes ensuring that content is perceivable, operable, understandable, and robust. We review our site content and layout regularly to identify issues and improve accessibility for people using assistive technologies, including screen readers and alternative input devices.
Our content is written to be clear, concise, and easy to understand. We aim to use sufficient colour contrast, logical heading structures, and descriptive text so that customers in the accessible Storage Tokyngton area can find and use the information they need efficiently.
Screen-Reader Support
The Storage Tokyngton website is designed to work with modern screen-reader software. We use semantic HTML where possible so that headings, lists, buttons, and form fields can be identified correctly by screen readers. We aim to provide meaningful text for buttons and images so that visitors who cannot see the screen can still understand our services, offers, and storage options.
Forms and interactive elements are labelled so that users of screen readers can complete bookings, request quotes, and send us messages with clear guidance. Where complex content is present, we work to provide explanatory text so that the purpose of the content remains understandable.
Keyboard Navigation
We are committed to ensuring that our website can be navigated using a keyboard alone, without the need for a mouse or other pointing device. Visitors should be able to move through links, buttons, and form fields in a logical order using the tab, shift plus tab, enter, and space keys. Keyboard focus is intended to be visible at all times so users can clearly see which element is currently selected.
We regularly test key pages used by customers in the Storage Tokyngton area to confirm that navigation, booking, and contact processes remain accessible through keyboard use. Where we identify barriers, we work to resolve them as quickly as possible.
Ongoing Improvements and Third-Party Content
We recognise that accessibility is an ongoing process. We are continually reviewing our website and services, making changes over time to improve the experience for everyone. This may include updating page structures, improving alternative text, and reviewing colour contrast and font sizes for better readability.
Some content or tools on our website may be provided by third parties. While we cannot fully control the accessibility of these elements, we aim to work with providers who share our commitment to accessibility and we will raise accessibility concerns with them when they are identified.
Requesting Assistance and Providing Feedback
If you experience any difficulty using our website, accessing information about Storage Tokyngton, or completing a task online, we encourage you to contact us and let us know. We welcome feedback from users with disabilities and from anyone encountering barriers, as this helps us to identify issues and improve our services.
You can contact us using the contact form on our website or by visiting our Storage Tokyngton facility in person to speak to a member of our team. Please provide as much detail as you can about the problem you encountered, including the page you were using, what you were trying to do, and any assistive technology you were using. We will review your comments and work with you to provide the information you need in an accessible format.
We are dedicated to making Storage Tokyngton and our online services as accessible and inclusive as possible for everyone in the community.




