Storage Tokyngton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Tokyngton provides storage and related services, including collection, removal, transportation, loading, unloading, and handling of goods. By making a booking, using our website, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions are intended to apply to consumer and business customers within the United Kingdom. If you have any questions regarding these terms, you should seek independent legal advice before entering into a contract with us.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Contract means the agreement between you and Storage Tokyngton incorporating these Terms and Conditions.

Services means any storage, removal, collection, delivery, packing, unpacking, loading, unloading, handling, or associated services that we agree to provide.

Goods means the items and property that you ask us to handle, transport, store, or otherwise deal with in connection with the Services.

Premises means the property or site from which Goods are collected, delivered, or stored, as applicable.

we, us, our means Storage Tokyngton.

you, your means the customer who books or receives the Services.

2. Formation of Contract

The Contract is formed when we confirm acceptance of your booking. Acceptance may be communicated in writing, electronically, or verbally, including confirmation of a quotation or agreement to proceed with the Services.

Any quotation provided is based on the information supplied by you and is subject to amendment if that information is inaccurate, incomplete, or changes prior to or during the performance of the Services.

Quotations are not binding until accepted by you and confirmed by us. Quotations may be subject to expiry dates, and we reserve the right to withdraw or amend a quotation at any time before acceptance.

3. Booking Process

You may request a quotation or make a booking by contacting us and providing full and accurate information regarding the Services required. This may include the addresses involved, access details, dates and times, the general nature and quantity of Goods, and any special requirements.

We may request photographs, inventories, or additional details in order to provide an accurate quotation. You are responsible for ensuring that all information given is complete and correct. If the Services required differ from the information provided, additional charges may apply.

Bookings are subject to availability. We do not guarantee that a requested date or time will be available until you receive confirmation from us. We recommend booking in advance, particularly for removal and storage services during busy periods.

If we reasonably believe that your requirements are unsafe, unlawful, or impracticable, we may decline to accept or continue a booking.

4. Services Provided

Our Services may include one or more of the following, as specifically agreed in the Contract.

Collection and delivery of Goods between locations within our service area and beyond, where agreed.

Removal services involving loading, transport, unloading, and positioning of Goods at your designated Premises.

Short term or long term storage of Goods in facilities arranged by us.

Additional services such as packing, unpacking, assembly, disassembly, or provision of packing materials, where agreed in advance.

Unless expressly included in the Contract, we are not responsible for disconnection or reconnection of appliances, fixtures, fittings, or other services, and we do not carry out specialist installation or trade work.

5. Customer Responsibilities

You agree to.

Provide accurate and complete information at the quotation and booking stage, and to notify us promptly of any changes.

Ensure that you or a suitably authorised adult is present at the Premises at the agreed times to grant access, give instructions, and sign any relevant documents.

Ensure that access to the Premises is safe, clear, and suitable for our personnel and vehicles, including sufficient parking arrangements where needed.

Properly prepare and pack Goods for transit or storage, unless packing services have been agreed.

Remove or secure any hazardous, perishable, or prohibited items as specified in these Terms and Conditions and as required by law.

Comply with all applicable laws and regulations relating to the Goods and the Premises.

6. Prohibited and Restricted Items

You must not request us to handle, transport, or store any Goods that are unlawful, dangerous, or unsuitable for normal storage or removal conditions. Prohibited items include but are not limited to.

Explosives, firearms, ammunition, or weapons.

Flammable or hazardous materials such as fuel, gas cylinders, chemicals, or toxic substances.

Live animals, plants, or perishable food items.

Waste materials, including items that should be disposed of under waste regulations.

Illegal goods or items obtained unlawfully.

If we discover prohibited items among your Goods, we may refuse to transport or store them, arrange for their removal at your cost, or notify the relevant authorities where required by law.

7. Waste Regulations and Disposal

We operate in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal service and do not accept mixed waste or refuse as part of standard removal or storage bookings.

Where we agree to remove unwanted items such as furniture or household effects, this will be on the basis that such items are not contaminated, hazardous, or prohibited, and that lawful disposal or recycling routes are available.

You must inform us in advance if any items are to be disposed of rather than stored or delivered. Additional charges may apply for disposal services, including any fees charged by waste transfer stations or recycling facilities.

You remain responsible for ensuring that Goods presented for disposal are lawful to dispose of and are not hazardous waste requiring specialist handling. We reserve the right to refuse to collect or dispose of any items that we reasonably consider to be unsafe, non compliant with waste regulations, or outside the scope of our services.

8. Payments and Charges

Our charges will be set out in the quotation or confirmation of booking. Unless otherwise agreed, prices are stated in pounds sterling and include any applicable taxes that we are required to charge.

We may require a deposit or advance payment to secure your booking. Any such requirement will be communicated at the time of booking. Deposits may be non refundable in certain circumstances as set out in these Terms and Conditions.

Unless otherwise agreed in writing, payment for Services is due on or before completion of the relevant Service or, for storage, in advance for each invoicing period.

If payment is not made when due, we may.

Charge interest on overdue amounts at the statutory rate or at a reasonable rate specified in our invoice.

Withhold, suspend, or cancel Services, including refusing to release stored Goods until all outstanding sums are paid.

Exercise a lien over Goods in our possession until all charges, interest, and reasonable costs are paid in full.

All additional work, waiting time, extended hours, or changes to the original booking requested by you may incur extra charges, which will be communicated where reasonably practicable.

9. Cancellations and Amendments

You may request to cancel or amend your booking by contacting us. The following provisions apply unless a different cancellation policy is expressly agreed in writing.

If you cancel more than a reasonable minimum period before the scheduled service date, we may refund any deposit paid, subject to a reasonable administration charge if applicable.

If you cancel within a short notice period before the scheduled service date, we may retain all or part of any deposit or charge a cancellation fee to cover our costs, including staff and vehicle allocation.

If you fail to be present at the agreed time, fail to provide access to the Premises, or otherwise prevent us from carrying out the Services through no fault of our own, we may treat this as a cancellation and charge a reasonable fee.

If we need to cancel or reschedule due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdowns, or safety concerns, we will notify you as soon as practicable and offer an alternative date or a refund of any pre paid charges for Services not provided.

10. Storage Terms

Where we provide storage services, the following additional terms apply.

Goods will be stored at a facility chosen by us. The location and nature of the facility may change from time to time, provided that we take reasonable care of the Goods.

You must not store any prohibited or unsafe items, including hazardous materials, perishable items, or items that could damage other property or the facility.

Storage charges are payable in advance and continue to accrue until the Contract is terminated and all Goods have been removed from storage.

If you do not pay storage fees when due, we may refuse access to the Goods, exercise a lien, and ultimately sell or dispose of the Goods to recover outstanding charges, after giving reasonable notice where required by law.

11. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods or property, arising from our negligence or breach of Contract, is subject to the following limitations.

We are not liable for any loss or damage resulting from your failure to properly pack, secure, or prepare Goods, unless we have agreed to carry out packing services.

We are not liable for wear and tear, pre existing defects, or the fragile nature of certain items, including but not limited to glass, china, electronics, and furniture with inherent weaknesses.

We are not liable for loss or damage caused by circumstances beyond our reasonable control, such as acts of nature, severe weather, accidents not attributable to our negligence, third party actions, or acts of authorities.

Unless a higher limit is agreed in writing or specific insurance arrangements are made, our total liability for any one event or series of connected events shall be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12. Claims and Complaints

If you believe that your Goods have been lost or damaged, or that we have failed to perform the Services with reasonable care and skill, you must notify us as soon as reasonably practicable.

Any visible loss or damage should be reported upon completion of the relevant Service where possible. Hidden damage should be reported as soon as discovered. Failure to give prompt notice may prejudice our ability to investigate and may affect the outcome of any claim.

We may request evidence of loss or damage, including photographs, inventories, or repair estimates. You must cooperate with any reasonable investigation.

We will endeavour to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, either party may consider using alternative dispute resolution options or legal proceedings, subject to the governing law and jurisdiction provisions below.

13. Access, Health and Safety

We may refuse to carry out or continue the Services if we reasonably consider that the Premises are unsafe, unsanitary, or otherwise present an unacceptable risk to our personnel or property.

You must inform us of any relevant health and safety risks at the Premises, including structural issues, hazardous materials, difficult access, or other dangers that could affect the safe provision of the Services.

Where access is restricted or requires additional equipment, time, or staffing, we may make additional charges, which will be communicated where practicable.

14. Data Protection

We may collect and process personal data about you in order to provide the Services, handle payments, manage bookings, and comply with our legal obligations.

We will take reasonable steps to keep your personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

By using our Services, you consent to the processing of your personal data in accordance with applicable data protection legislation. You may have rights to access, correct, or object to the processing of your personal data, subject to legal requirements.

15. Termination

Either party may terminate the Contract on notice where permitted under these Terms and Conditions, or as otherwise agreed in writing.

We may terminate the Contract immediately if you materially breach these Terms and Conditions, fail to pay sums when due, provide false or misleading information, or request us to undertake unlawful or unsafe activities.

Upon termination, all outstanding charges become immediately due and payable. For storage services, you must arrange for the removal of your Goods after paying all sums owed. If you fail to do so, we may exercise our rights over the Goods including sale or disposal, subject to giving any notice required by law.

16. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time. Any changes will normally apply to future bookings and Services. The Terms and Conditions in force at the time of your booking will apply to that Contract, unless otherwise agreed in writing.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non contractual disputes or claims, except where consumer law provides you with mandatory rights to bring proceedings in another jurisdiction.

18. General Provisions

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the Services, provided that we remain responsible for the performance of the Contract.

These Terms and Conditions constitute the entire agreement between you and us regarding the Services and supersede any prior discussions, correspondence, or understandings relating to the subject matter.