Tokyngton Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Tokyngton Storage (“we”, “us”, “our”) to the customer (“you”, “your”). By making a booking, signing a storage agreement, or using our storage facilities, you agree to be bound by these terms. If you do not accept these Terms and Conditions, you must not proceed with a booking or occupy any storage unit. These terms are intended to be clear, fair, and legally enforceable under UK law, and they apply to all services supplied by Tokyngton Storage unless we state otherwise in writing.

The scope of our service is the provision of self-storage space and related operational services only. We do not provide warehousing, custodial storage, transport, or insurance as part of the basic service unless expressly agreed in writing. The customer remains responsible for deciding whether the storage unit is suitable for the items stored, including the security, condition, and amount of goods placed into the unit. References to “storage”, “unit”, and “premises” include any space made available under your agreement.

We may update these Terms and Conditions from time to time to reflect changes in law, safety practices, operational requirements, or service arrangements. Any updated version will apply from the date stated in the revised document, unless a different effective date is clearly specified. Continued use of the storage service after an update means you accept the revised terms. It is your responsibility to review the latest version before booking and during the period of hire.

Booking process begins when you submit the required details and request a storage unit. We may ask for identification, proof of address, contact information, and any other information reasonably required to verify your identity and assess your suitability as a customer. A booking is only confirmed once we have accepted your request, the required payment has been made, and any documents requested by us have been completed. We may refuse a booking where we reasonably believe the service would be unsuitable, unlawful, unsafe, or inconsistent with our operating requirements.

Before the booking is confirmed, you are responsible for ensuring that the unit size, access conditions, and storage term meet your needs. Any measurements or descriptions we provide are intended as guidance only and may be approximate. You must check that your items can be stored safely, lawfully, and without causing damage, nuisance, contamination, or excessive weight load. The agreement will normally specify the start date, rental period, and any additional charges that may apply.

After confirmation, your booking will create a contract for the agreed storage period. Access rights may be subject to security procedures, opening hours, and site rules. We may require you to use access cards, codes, or other forms of identification, and these must not be shared with any unauthorised person. You remain responsible for the acts and omissions of anyone you allow to access the unit on your behalf.

Payments, charges, and renewals

All fees must be paid in advance unless we agree otherwise in writing. Charges may include rent, administrative fees, security deposits, lock fees, late payment charges, cleaning charges, disposal costs, or other sums clearly identified in the agreement. The amount payable will be stated at booking or in the relevant price schedule, and you must ensure that payment is made by the due date. We accept no responsibility for delays caused by your bank, card provider, or payment intermediary.

We reserve the right to amend charges on renewal or after the expiry of any promotional period by giving reasonable notice in accordance with the agreement and applicable law. If the storage period continues on a rolling basis, the current rental fee will apply for each renewal period. Failure to pay on time may result in suspension of access, refusal of renewal, the imposition of a late fee where permitted, and enforcement action in accordance with these Terms and Conditions.

Any deposit paid may be applied against unpaid rent, damage, cleaning, disposal, or other outstanding liabilities if necessary. If there is a remaining balance after lawful deductions, it will be returned within a reasonable time after the account is settled and the unit is vacated. Where VAT or any other applicable tax is chargeable, it will be added at the prevailing rate unless stated otherwise. You are responsible for checking invoices and raising any queries promptly.

Cancellations and early termination are subject to the notice requirements in your agreement and these Terms and Conditions. If you cancel before the storage period starts, we may retain some or all of any non-refundable booking fee or administration fee, provided this is clearly stated and permitted by law. Once the storage period has begun, rent already charged is generally non-refundable unless we agree otherwise in writing or a mandatory legal right applies. Early termination by you does not remove your obligation to pay amounts already due.

You may end the storage agreement by giving written notice and removing all items from the unit by the agreed termination date. The unit must be left clean, empty, and in the condition required by the site rules. If you fail to empty the unit on time, we may continue to charge rent until the unit is fully vacated and the access rights are returned. We may also take reasonable steps to secure the unit and recover any outstanding sums.

If we need to cancel or terminate the agreement, we will do so in accordance with the contract and applicable law. Reasons may include non-payment, breach of these Terms and Conditions, unlawful use of the premises, health and safety concerns, or other reasonable operational grounds. Where termination is required, we may provide notice and an opportunity to remedy the breach where appropriate, but we are not obliged to do so where immediate action is necessary for safety, legal compliance, or protection of the premises.

Customer responsibilities and prohibited items

You must store only items that are lawful, non-hazardous, and suitable for self-storage. You must not store stolen goods, illegal substances, firearms, explosives, combustible materials, radioactive materials, perishable food, live animals, plants requiring care, or any item that may cause injury, contamination, infestation, odour, noise, or damage. We may impose further restrictions where necessary for safety, insurance, or regulatory reasons. If prohibited items are found, we may remove, isolate, or dispose of them in accordance with law and at your cost where permitted.

You are responsible for ensuring that your items are properly packed, labelled, protected, and secured. Fragile goods must be suitably wrapped, and all items should be stored in a way that prevents collapse, leakage, vermin attraction, or damage to other customers’ property. You must not use the unit as living accommodation, workspace, or a place of business unless this is expressly allowed in writing. You must not cause nuisance, obstruction, or interference with the use of the premises by others.

Where you use locks, seals, or personal security devices, you remain responsible for their adequacy and maintenance unless we have expressly provided a different arrangement. We may break a lock or enter a unit without prior notice where we reasonably believe it is necessary to comply with law, protect life or property, prevent damage, deal with an emergency, inspect for a serious breach, or carry out essential maintenance. Any such action will be taken in a proportionate manner.

Liability and insurance are important parts of the agreement. We take reasonable care to provide and maintain the premises, but storage is used at your own risk except where the law states otherwise. You remain responsible for insuring your goods against risks such as theft, fire, flood, water damage, accidental damage, mould, vermin, and deterioration. We do not insure your goods unless we expressly say so in writing. You should check whether your own contents insurance covers goods held in self-storage.

To the fullest extent permitted by law, we are not liable for loss or damage to your goods arising from causes beyond our reasonable control, including acts of third parties, weather events, power failure, civil disturbance, or inherent defects in the items stored. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Where liability can be limited lawfully, it is limited to the amount recoverable under the applicable contract and the circumstances of the claim.

You agree to indemnify us against losses, claims, costs, and expenses arising from your breach of these terms, your unlawful use of the service, your negligence, or the acts of anyone you permit to access the unit. This includes reasonable legal costs, recovery costs, cleaning costs, disposal charges, and damage caused to our property or that of another customer. Any claim must be notified promptly and supported by reasonable evidence.

Waste regulations and disposal must be followed at all times. You must not leave rubbish, unwanted items, packaging, liquids, chemicals, oils, batteries, electrical waste, tyres, furniture waste, or any other controlled waste at the premises unless we have expressly agreed to accept it in a lawful manner. You are responsible for removing all waste generated by your use of the unit and for ensuring that disposal complies with applicable environmental and waste legislation. We may refuse any item that we reasonably believe is hazardous, contaminated, or unsuitable for storage or disposal by us.

If you abandon items, leave rubbish behind, or fail to clear the unit on termination, we may treat those items as waste or abandoned property to the extent permitted by law. We may arrange removal, transport, treatment, recycling, or disposal through appropriate channels and charge you all reasonable associated costs. Where items require special handling because they are bulky, dangerous, or potentially polluting, you are responsible for the full cost of lawful disposal and for any administrative burden caused by non-compliance.

You must not wash, drain, decant, burn, or otherwise process waste at the premises. Spills, leaks, contamination, and pest risks must be reported immediately, and you must cooperate with any reasonable remediation steps we require. If your goods cause contamination or breach environmental rules, you will be responsible for any resulting clean-up, specialist disposal, regulatory response, or third-party claim. These obligations apply whether the waste is created intentionally, negligently, or by omission.

Access, maintenance, and operational control

We may restrict access to the premises temporarily for maintenance, inspections, repairs, emergencies, security reasons, or other operational needs. Where reasonably possible, we will act with due care and try to minimise inconvenience, but we do not guarantee uninterrupted access. You should not rely on any specific access time unless it is expressly confirmed in writing. We may move you to a different unit of comparable size where necessary for operational reasons, subject to reasonable notice and any legal requirements.

We may inspect units where permitted by law and by the agreement, particularly if we suspect a breach, hazard, abandonment, or urgent risk to the premises or other users. Any inspection will be carried out in a reasonable and proportionate manner, with due regard to privacy and security. We may also enter to carry out repairs, prevent damage, or comply with a legal obligation. Where practicable, we will leave a record of the entry or the reason for it.

Any notices under these Terms and Conditions may be given by email, post, text message, or another reasonable method using the contact details you have provided. Notices are deemed received in accordance with standard UK contract principles and the timing stated in the relevant notice, if any. You must keep your contact details up to date and tell us promptly about any changes. Failure to receive a notice because your details are outdated will not usually invalidate the notice if it was sent correctly.

Suspension, default, and enforcement may occur if you fail to pay sums due, breach these terms, store prohibited items, or otherwise create a serious risk. We may suspend access, change locks where lawful, or take other reasonable steps to protect the premises, goods, and persons. If the default continues, we may enforce our rights under the agreement and applicable law, including recovery of debts, disposal of goods where permitted, and termination of the contract. Any enforcement action will be carried out fairly and in line with legal requirements.

If we exercise a right of lien or sale over goods, we will do so only where permitted by law and after following any required notice and procedure. Any sale proceeds may be applied to unpaid charges, enforcement costs, and lawful expenses, with any surplus handled in accordance with applicable law and the agreement. You are encouraged to settle arrears and remove goods promptly to avoid additional charges and enforcement action.

We are not responsible for any loss caused by your failure to comply with these terms, including loss resulting from late collection, incorrect packing, unlawful storage, or failure to maintain insurance. Your obligation to pay charges and comply with waste, safety, and access rules survives termination to the extent necessary to settle liabilities, remove goods, and resolve outstanding issues. Any clause that is found unenforceable will be interpreted or severed only to the extent needed so that the remainder of the agreement continues in effect.

Governing law and jurisdiction This agreement, and any dispute or claim arising from it or in connection with it, is governed by the laws of England and Wales. Where you are a consumer, you may have the benefit of mandatory rights under consumer protection legislation, and nothing in these Terms and Conditions affects those rights. If any dispute cannot be resolved amicably, the courts of England and Wales will have jurisdiction, subject to any statutory right you may have to bring proceedings in another court.

The parties agree that these Terms and Conditions form part of the contract for Tokyngton Storage and should be interpreted as a whole. Headings are included for convenience only and do not affect interpretation. If there is any inconsistency between these terms and a written storage agreement, the written agreement will prevail to the extent of that inconsistency, unless the law requires otherwise. No waiver of rights will be effective unless stated clearly and in writing, and any delay in enforcing a right will not prevent later enforcement.

This document is intended to set a balanced framework for the use of Tokyngton Storage services. By completing a booking and retaining access to the unit, you confirm that you have read, understood, and agreed to these Terms and Conditions. You should keep a copy for your records and review it whenever your booking is renewed or changed. If you are unsure about any part of the agreement, you should seek independent legal advice before proceeding.